Solutions · Contact Centres
Run hundreds of seats on infrastructure that keeps up
Contact centres need carrier-grade capacity, skills-based routing and live visibility, without the switch room. GTalk2VoIP runs inbound and outbound at scale with AI on every call.
Sound familiar?
Capacity planning is guesswork
Fixed trunk counts mean paying for idle capacity or hitting busy signals on the best day of the year.
Quality reviews sample 1%
Manual QA hears a fraction of calls; the rest are invisible.
Wallboards lag reality
Supervisors make staffing calls on numbers that are minutes old.
How contact centres teams run it
Skills-based routing at scale
Route by skill, language, priority and history across hundreds of agents.
AI QA on every call
Transcripts and sentiment on 100% of conversations, scored against your rubric.
Live operational visibility
Real-time wallboards, queue stats and agent states, streamed over the API too.
Elastic carrier-grade trunks
Capacity scales with your traffic, with failover and fraud controls built in.
Getting started
- 1
Bring your numbers and agents
Port numbers, import teams and map skills.
- 2
Mirror your routing
Rebuild your routing logic visually, or drive it from the API.
- 3
Cut over queue by queue
Migrate a queue at a time, with rollback per number.
See it on your own traffic
The 14-day trial includes everything on this page. Set it up yourself in an afternoon, or walk through your setup with an engineer first.