Terms of Service

The service

The service is provided by Progress Institute SARL, a company registered in France (RCS Nanterre 943 673 749, registered office in Clichy), operating as GTalk2VoIP ("we", "us"). GTalk2VoIP provides cloud communications services: AI voice agents, cloud PBX, SIP connectivity, WebRTC calling and related APIs. Features included in your plan are described at the time of purchase; metered usage is billed at the published rates.

Your account

You are responsible for keeping credentials and API keys confidential and for all activity on your account. Use two-factor authentication and scoped keys.

You must have the legal right to use the numbers you port in and to record calls where you enable recording, including obtaining any consents required in your jurisdiction.

Acceptable use

No unlawful, fraudulent or deceptive calling, including caller-ID misuse and artificially generated traffic.

No calls that violate telemarketing, robocalling or consent rules that apply to you.

We may suspend service to protect the platform, other customers or carriers from abuse, and will tell you when we do.

Billing

Plans bill monthly per user in advance; metered usage bills in arrears. Prices exclude applicable taxes.

You can cancel monthly. On cancellation you can port numbers out and export your data before the account closes.

Service levels and liability

Enterprise plans carry a written SLA with service credits. For all plans, our liability is capped at the fees paid in the preceding twelve months, and neither party is liable for indirect or consequential loss.

Emergency-service calling over VoIP has limitations; you must keep a registered address current for every number where regulations require it.

Changes and contact

We may update these terms with 30 days' notice for material changes. Questions: use the contact form and pick the Sales or Support topic.