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Previous Next Up Topic GTalk2VoIP / General discussions and support for users / Receiving SIP calls (1314 hits)
- By yavort Date 2007-10-04 09:04 Edited 2007-10-05 13:05

first of all - great service. It really solves a lot of problems and allows for a much better communication.

I experience a problem, however, in receiving calls form my SIP accounts. I have 3 accounts registered, but only calls to one of them are routed to my Gtalk. Calling out trough the same accounts works without any problems. The providers:

Incoming calls working -
Incoming calls not working - and

I would really appreciate some advice on the matter. If the service works well, customers can "combine" a couple of SIP numbers, like in my case an Austrian and Bulgarian number, and answer all of them trough Gtalk. Combined with the option for a customized dialing plan for outbound calls this really would make the service a killer.

Thanx a lot,


Edit: Some more info on the issue. When I call my number from a regular phone the following happens:
- Phone is online (rings), which means that gtalk2voip has registered under my account on the SIP network
- My messanger does not ring (no connection from gtalk2voip to end user)
- A Gtalk2voip voice-mail box is activated after some period. However, if a message is left to this mailbox it is not associated with my account i.e. I don't receive it (vmlist returns 0 messages)

Calling to the number DOES reflect in a call to my messanger. Again, the voice box is activated after a period of not-answering but the message is not imediatelly transfered to the accout, but is rather than that  received after an hour or so.

Hope this helps to optimize the system.

Parent By ruslan.zalata Date 2007-10-06 11:22
Hello Yavor,

Thanks for reporting. There can be lots of compatibility issues with different SIP providers, but most of them can be fixed. Can you please contact me into my Google Talk to so we can try to solve the issue together ? I need you to make some test calls while I'm looking into logs.


Parent - By ahkamel Date 2007-12-07 14:40
I am a user of gtalk2voip.
I have set up a sip account of mine to route calls to my gtalk account (using the gtalk2voip service).
When someone calls me (from her/his sip account) on my_sip_account@provider, the call is correctly transferred to my gtalk client and after a few rings the voicemail service of gtalk2voip opens and the caller leaves me a voicemail. BUT when I check my voicemails using vmlist command of the , I got the return message that I have no voicemails??
Please help.
Parent - By ruslan.zalata Date 2007-12-07 15:48

Try to change SIP host name in your SIP acocunt settings to its equivalent IP address. It seems the SIP service you are using does not provide properly set To: field so our system just unable to associate such calls and routes them to default voicemail box. What is your ID registered in our system anyway ?

Parent - By ahkamel Date 2007-12-08 02:36
My ID in your system is
I tried using the IP of my sip provider that I use to route the calls (it is but still the same, no voicemail in my mailbox.
Meanwhile, in both cases I am getting e-mail with the voicemail as an attachment to an e-mail of mine. I can not remember how I set that option.
1. is it either that I can issue vmlist and hear the voicemeil or (but not both) get the voicemail as an e-mail attachment?
2. the quality of the wav file I receive in the e-mail attachment is not good (my codec is G.711). Is there something I should do to improve that?
Please advise.
Parent - By ruslan.zalata Date 2007-12-08 17:43

It seems we had a bug in voicemail script it just removed audio file right after sending it, so VMLIST did not display any voicemails. Can you please try it again and let me know if you get anything in your vmbox ?

There's nothing you can do to improve quality of audio, there's no any setting at the moment to effect codecs used for SIP calls. Codecs are selected automatically using first-match algorithm.
Parent - By ahkamel Date 2007-12-08 19:24
Now I get messages in my vbox for both my Gtalk and Yahoo accounts.
It is only that callers to my Yahoo messenger keep hearing my phone ringing while leaving the message, though, I get the message.
Is that a bug that you can look into??
Parent - By ruslan.zalata Date 2007-12-08 20:09
By phone ringing you mean a ringing tone generated by the service or what ? Ok, I'll check that.

Parent - By ahkamel Date 2007-12-08 20:38
I mean the ring tone I have assigned to my Yahoo messenger client.
Parent By ruslan.zalata Date 2007-12-09 12:41
Can you please send me an audio file with such a voicemail ? I cannot reproduce this bug.

Parent By ruslan.zalata Date 2007-12-08 17:47 Edited 2007-12-08 17:49
Hello Yavor,

Can you please try to use IPs instead of hostnames for your "not working" SIP accounts and let me know if this works ? Their IPs are the following: -> ->

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